Contact

How to reach us

Email is the fastest way to reach the support team. When you write to us, please mention which game you were playing, what action you were attempting and what behaviour you observed. A screenshot or a short description of your device - phone, tablet or desktop - helps us reproduce the issue in one round of correspondence instead of three. We prioritise clarity over volume of messages, and a well-described report usually reaches a resolution within a single business day.

What we can help with

• Game behaviour - if a game doesn't behave as expected (a wheel didn't spin, a card wasn't dealt, a button didn't respond, a balance didn't update).
• Display problems - broken layouts, unreadable text, missing images or anything that looks wrong on your particular device or browser.
• Accessibility issues - if any element of the platform is difficult to operate with keyboard, screen reader or another assistive technology.
• Feedback and suggestions - ideas for new social casino games, copy improvements, theme variants or audio preferences.
• Press and partnership enquiries - for editorial coverage or brand partnerships, please contact [email protected].
• Legal and compliance - for privacy requests, data deletion requests or regulator correspondence, contact [email protected].

What we cannot help with

Because Mapleorbits is a social entertainment platform and not a gambling operator, we cannot help with deposits, withdrawals, tax questions, real-money winnings, prize claims or any issue related to real-money gambling. None of those things exist on Mapleorbits by design. If you are looking for help with real-money gambling - either your own play or that of someone close to you - please see the Canadian support resources on our Responsible Play page, including ConnexOntario (1-866-531-2600) and the Responsible Gambling Council.

Response times

Most enquiries receive a reply within one business day. More complex technical reports may take longer, especially if we need to reproduce an issue on a specific Android model, iPhone version or browser configuration. We will always send an initial acknowledgement so you know your message has arrived, and we will keep you informed if a resolution is going to take longer than one business cycle.

Privacy when contacting us

When you write to us, we receive your email address and the content of your message. We use that information only to reply to you and to improve the platform. We do not add you to marketing lists and will never send promotional messages. Once a request is resolved, we retain correspondence only for as long as reasonably required for quality assurance and audit purposes, after which it is deleted.

Reporting concerns

If you believe a minor has attempted to access Mapleorbits, if you spot content that appears to breach our terms, or if you have concerns about how a specific interaction on the platform was handled, please report it directly to [email protected]. Reports of this kind are prioritised above general support and reviewed by a senior member of the team.

No real money · No deposits · No withdrawals · No cash-value prizes